Privacy Policy

Introduction

Opus Digital (“we,” “us,” “our,” or “Company”) operates the opusdigital.tech website and related services (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Data: name, email address, phone number, company name, and trade industry when you submit our contact form or request a quote.
• Automatically Collected Data: basic device type, referring source, pages visited, and website actions through anonymous, cookie-free first-party analytics. IP addresses may be used for security and abuse prevention.
• Payment Information: if you become a client, billing details are processed securely through third-party payment processors, we never store card numbers ourselves.
• Signature Data: if you sign a service agreement electronically, we store the signed record (including your drawn signature, timestamp, and IP address) as legal documentation of the agreement.
• Knox AI Assistant Data: questions, answers, pages visited during the conversation, and any contact details you choose to submit for a human follow-up.

Knox AI Assistant

Knox is an AI assistant and can make mistakes. Do not submit sensitive personal, financial, medical, or legal information. Opus Digital uses conversation data to answer questions, improve sales follow-up, prevent abuse, and understand which services visitors care about. Knox conversations are retained by Opus Digital for up to 30 days. We send only the information needed to generate a response to our AI service provider, with provider-side response storage disabled. Human follow-up happens only when you submit contact details and consent to be contacted.

Owner Hub and Connected Advertising Accounts

Clients who use the Opus Digital Owner Hub may choose to connect a Google Ads or Meta (Facebook and Instagram) advertising account so the hub can report what each campaign cost and produced. The client makes this connection through Google’s or Meta’s own sign-in and consent screens. From Meta we request only the ads_read permission, which is read-only. From Google Ads we run read queries only. The Owner Hub never creates, edits, pauses, funds, or publishes ads or posts, and cannot message anyone on the client’s behalf.

• What we access: the name, ID, currency, and status of the ad accounts the connecting person can see, and per-campaign daily totals of spend, clicks, impressions, and results (such as leads) for the previous 90 days. We do not access audiences, ad creatives, billing or payment details, Pages, messages, friends lists, or personal profile information.
• How it is used: only to show the client their own results inside their own Owner Hub, including the monthly report we email to the client, and to credit leads to the campaigns that produced them. We do not use this data for our own advertising, to build profiles of people, or to train AI models. We never sell it, share it with other clients, or give it to data brokers.
• Who can see it:the people the client has given access to their Owner Hub, and Opus Digital staff when they support that client’s hub.
• How it is stored:each client’s Owner Hub runs on its own site infrastructure hosted by Cloudflare. Access tokens are encrypted at rest with a key unique to that client’s hub and are never shown in the hub or sent to a browser. Daily campaign totals are kept for up to 100 days and then expire automatically. Meta access tokens expire after about 60 days unless the client reconnects.
• Disconnecting:the client can disconnect at any time from Ads & results in their Owner Hub by choosing Disconnect next to the account. This immediately deletes the stored token, the campaign list, and every synced daily total. The client can also remove Opus Owner Hub’s access on Meta’s side in Facebook under Settings and privacy, then Settings, then Business integrations (facebook.com/settings/?tab=business_tools), and on Google’s side at myaccount.google.com/permissions.

Data Deletion Requests

Use of Your Information

• Generate and send you quotes or proposals for our services.
• Email you regarding your inquiry, project status, or service updates.
• Improve our website and services based on your feedback.
• Monitor and analyze trends, usage, and activities on our site.
• Comply with legal obligations and protect our rights.

Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with service providers who assist us in operating our website and conducting our business (e.g., email providers, hosting services, payment processors), and when required by law or to protect the rights and safety of Opus Digital, our clients, or the public.

Text Messaging (SMS)

If you opt in to text messages from Opus Digital, we use your phone number only to send the messages you agreed to: project updates, lead alerts from your own website, appointment and strategy call reminders, and replies to your questions. Message and data rates may apply and message frequency varies. Reply HELP for help or STOP to opt out at any time. SMS opt-in data and consent will not be shared with any third parties or affiliates for marketing purposes; it is shared only with our texting service provider so the messages can be delivered.

Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. However, no security system is impenetrable, and we cannot guarantee absolute security.

Contact Us

Opus Digital LLC, 6541 W Shawnee Marie Way, Herriman, UT 84096-2188. Questions about this Privacy Policy: sales@opusdigital.tech · 623-224-2509